Terms and Conditions
Last Updated: September 2025
These Terms and Conditions govern your use of Prestige Ion website and luxury transportation services. By accessing our website or using our services, you agree to be bound by these terms. Please read them carefully before proceeding with any bookings or service requests.
1. Definitions
For the purposes of these Terms and Conditions:
"Company", "We", "Us", "Our"
Refers to Prestige Ion, a luxury transportation service provider operating in Singapore
"Client", "You", "Your"
Refers to any individual or entity using our services or accessing our website
"Services"
Includes all transportation services provided: airport transfers, island tours, and corporate fleet management
"Website"
Our online platform and all associated digital properties and applications
"Booking"
Any confirmed reservation for transportation services, whether made online, by phone, or email
"Content"
All text, images, videos, software, and other materials available on our website or services
2. Use of Services
Service Eligibility
- Services are provided for personal and business transportation purposes only
- Users must be at least 18 years old to make bookings independently
- Corporate accounts require proper business registration and authorization
- All bookings require accurate personal and contact information
Account Registration
While account registration is not required for one-time services, corporate clients may be provided with accounts for enhanced service management. You are responsible for:
- • Maintaining the confidentiality of account credentials
- • Providing accurate and up-to-date information
- • Notifying us immediately of any unauthorized account use
- • All activities that occur under your account
3. Prohibited Activities
When using our services or website, you may not engage in any of the following activities:
Legal Violations
- • Violate any applicable laws or regulations
- • Transport illegal substances or contraband
- • Engage in money laundering activities
- • Violate immigration or customs requirements
- • Use services for unlawful purposes
Service Misuse
- • Make false or fraudulent bookings
- • Damage or misuse vehicle equipment
- • Harass or threaten our staff or chauffeurs
- • Use services beyond agreed-upon purposes
- • Interfere with other clients' service experience
Website Abuse
- • Attempt unauthorized access to systems
- • Transmit viruses or malicious code
- • Interfere with website functionality
- • Use automated systems without permission
- • Copy or reproduce content without authorization
Intellectual Property
- • Infringe on our trademarks or copyrights
- • Use our brand without written permission
- • Reproduce proprietary information
- • Create derivative works from our content
- • Reverse engineer our technology
4. Intellectual Property Rights
Our Intellectual Property
All content on our website and in our services, including but not limited to text, graphics, logos, images, software, and design elements, is the property of Prestige Ion and is protected by Singapore and international copyright, trademark, and other intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business purposes related to our services. This license does not permit:
- • Commercial use without written permission
- • Reproduction or distribution of content
- • Modification or creation of derivative works
- • Removal of copyright or proprietary notices
Third-Party Content
Our website may include content from third parties, such as mapping services, payment processors, or social media platforms. Such content remains the property of the respective owners and is subject to their terms and conditions.
User-Generated Content
When you submit reviews, feedback, or other content to us, you grant Prestige Ion a perpetual, royalty-free license to use, display, and distribute such content for business purposes, subject to applicable privacy laws.
5. Service-Specific Terms
Executive Airport Transfers
Service Inclusions
- • Real-time flight monitoring and adjustments
- • Meet and greet service at designated areas
- • Complimentary waiting time up to 60 minutes
- • Luggage assistance and vehicle sanitization
Client Responsibilities
- • Provide accurate flight information
- • Notify of changes or delays promptly
- • Be ready at scheduled pickup location
- • Additional fees apply after free waiting time
Island Tour Collection
Tour Inclusions
- • Professional guide and luxury vehicle
- • Customizable itinerary based on preferences
- • Photography service and edited photos
- • Entry fees to major attractions included
Tour Conditions
- • Weather-dependent outdoor activities
- • Attraction closures may require alternatives
- • Maximum 4 guests per standard tour
- • Special dietary requirements by advance request
Corporate Fleet Management
Contract Benefits
- • Dedicated account manager and priority booking
- • Flexible billing and detailed reporting
- • Mobile office features and privacy options
- • Volume discounts and fixed pricing protection
Contract Obligations
- • Minimum monthly service commitments
- • 30-day notice for contract modifications
- • Payment terms net 30 days from invoice
- • Annual contract renewal negotiations
6. Disclaimers and Limitations of Liability
IMPORTANT LEGAL NOTICE
Please read this section carefully as it limits our liability and affects your legal rights
Service Disclaimers
- No Warranties: Services are provided "as is" without warranties of any kind, express or implied
- No Guarantees: We do not warrant specific results, arrival times, or outcomes
- External Factors: Not responsible for delays due to traffic, weather, or circumstances beyond our control
- Third-Party Services: Not liable for third-party attractions, venues, or service providers
Limitation of Liability
Maximum Liability
Our total liability for any claim arising from or related to our services shall not exceed the amount paid for the specific service giving rise to the claim, or SGD 1,000, whichever is lower.
Excluded Damages
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- • Lost profits or business opportunities
- • Missed flights, meetings, or events
- • Emotional distress or inconvenience
- • Data loss or corruption
- • Third-party claims or damages
7. Payment Terms and Cancellation Policy
Payment Terms
- Payment required upon service completion or as per corporate agreement
- Secure payment processing through encrypted systems
- Invoices provided within 24 hours of service
- Additional charges for overtime, tolls, or parking may apply
Cancellation Policy
24+ Hours Notice
Full refund or service credit available
6-24 Hours Notice
50% cancellation fee may apply
Less than 6 Hours
Full charge or rescheduling options
8. Dispute Resolution and Governing Law
Dispute Resolution Process
Informal Resolution
Contact our customer service team to discuss and resolve the issue directly
Mediation
If informal resolution fails, disputes may be referred to mediation through Singapore Mediation Centre
Arbitration
Final disputes shall be resolved through binding arbitration under Singapore Arbitration Rules
Governing Law and Jurisdiction
Governing Law: These terms are governed by and construed in accordance with the laws of Singapore.
Jurisdiction: Singapore courts have jurisdiction over any disputes arising from these terms or our services.
Venue: Any legal proceedings shall take place in Singapore unless otherwise agreed by both parties.
9. Changes to Terms and Contact Information
Modifications to Terms
We reserve the right to modify these terms at any time. When changes are made:
- • Updated terms will be posted on our website
- • "Last Modified" date will be updated
- • Significant changes will be communicated via email
- • Continued use constitutes acceptance of new terms
Legal Contact Information
Marina Bay, Singapore 018956
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM SGT
10. General Provisions
Severability
If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely achieves the original intent.
Entire Agreement
These terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Prestige Ion regarding the use of our services.
Assignment
You may not assign or transfer your rights under these terms without our written consent. We may assign our rights and obligations under these terms without restriction.
Waiver
Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision. All waivers must be in writing to be effective.