Privacy Policy
Last Updated: September 2025
At Prestige Ion, we are committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect your information when you use our luxury transportation services or visit our website. We comply with Singapore's Personal Data Protection Act (PDPA) and international privacy standards.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when using our services:
Contact Information:
- • Full name and preferred title
- • Email address for communication
- • Phone number for booking confirmations
- • Business address (for corporate clients)
- • Emergency contact details when required
Service Information:
- • Pickup and destination locations
- • Travel dates and preferred times
- • Special requirements or preferences
- • Payment information and billing details
- • Service feedback and reviews
Automatically Collected Information
When you visit our website or use our services, we may automatically collect:
- Usage Data: IP address, browser type, device information, pages visited, time spent on site
- Location Data: GPS coordinates for pickup and drop-off optimization (with consent)
- Cookie Data: Preferences, session information, and website functionality data
- Analytics Data: Website performance metrics and user behavior patterns
How We Use Your Information
Service Delivery
- • Processing and confirming your bookings
- • Coordinating pickup and transportation services
- • Communicating service updates and changes
- • Providing customer support and assistance
- • Processing payments and managing billing
- • Maintaining service quality and safety standards
Business Operations
- • Improving our services and website functionality
- • Analyzing usage patterns and customer preferences
- • Conducting market research and service development
- • Complying with legal and regulatory requirements
- • Protecting against fraud and security threats
- • Maintaining business records and documentation
Marketing Communications
With your explicit consent, we may use your contact information for:
- • Sending promotional offers and service updates
- • Sharing news about new services and features
- • Inviting participation in customer surveys
- • Providing seasonal greetings and special occasion messages
You can opt out at any time by clicking unsubscribe links in emails or contacting us directly.
Legal Basis for Processing
We process your personal data based on the following legal foundations:
Contract Performance
Processing necessary to provide transportation services, process bookings, and fulfill our contractual obligations to you.
Consent
For marketing communications, optional cookies, and any processing requiring explicit permission under applicable privacy laws.
Legitimate Interest
For business operations, service improvement, fraud prevention, and maintaining customer relationships where it doesn't override your privacy rights.
Legal Obligation
To comply with tax laws, regulatory requirements, court orders, and other legal obligations under Singapore law.
How We Protect Your Data
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for all data transmission
- Secure servers with regular security updates
- Firewall protection and intrusion detection
- Encrypted database storage for sensitive data
- Regular backups with secure recovery procedures
Operational Safeguards
- Staff training on data protection principles
- Access controls limiting data access by role
- Regular monitoring and audit procedures
- Confidentiality agreements for all staff
- Incident response plans for data breaches
Breach Notification
In the unlikely event of a data breach that poses risks to your privacy, we will notify affected individuals and relevant authorities within 72 hours as required by applicable privacy laws.
Data Retention Periods
We retain your personal data only as long as necessary for the purposes outlined in this policy:
Contact Form Submissions
Inquiries and general communication
Service Records
Booking history and service documentation
Financial Records
Payment data and tax documentation
Marketing Data
Email marketing and promotional communications
Website Analytics
Anonymous usage statistics and performance data
Automatic Deletion: Data is automatically removed from our systems when retention periods expire, unless longer retention is required by law or for legitimate business purposes.
Data Sharing and Third Parties
We may share your personal information with trusted third parties in limited circumstances:
Service Providers
- • Payment processing companies
- • Cloud hosting and storage services
- • Email communication platforms
- • Customer support systems
- • Website analytics providers
- • Booking and scheduling platforms
- • Security and fraud prevention services
- • Professional advisors and consultants
Legal Requirements
We may disclose personal information when required by law or to protect our legitimate interests:
- • Compliance with court orders or legal processes
- • Cooperation with law enforcement investigations
- • Protection of our rights, property, or safety
- • Prevention of fraud or security threats
Business Transfers
In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of the business assets, subject to the same privacy protections outlined in this policy.
Data Processing Agreements: All third-party service providers are bound by data processing agreements that require them to protect your information and use it only for specified purposes.
Your Privacy Rights
Under Singapore's Personal Data Protection Act and other applicable privacy laws, you have the following rights:
Right to Access
Request access to personal data we hold about you and receive a copy in a structured format.
Right to Rectification
Correct inaccurate or incomplete personal information we have about you.
Right to Erasure
Request deletion of your personal data when it's no longer necessary or consent is withdrawn.
Right to Data Portability
Receive your personal data in a machine-readable format for transfer to another service provider.
Right to Object
Object to processing based on legitimate interests, including direct marketing communications.
Right to Withdraw Consent
Withdraw consent for processing activities that require your explicit permission.
How to Exercise Your Rights
We will respond to your request within 30 days and provide clear information about actions taken.
Contact & Complaints
Privacy Questions
For questions about this privacy policy or our data handling practices, contact our privacy team:
Filing Complaints
If you're not satisfied with how we handle your privacy concerns, you have the right to file a complaint with: